I currently work for an IT consultant company dealing with new customers on a daily basis either in person or via telephone. It's real easy to make errors on the telephone when you can't troubleshoot the problem as easy as if you were there in person. Sometimes you'll be walking a customer through a problem before they tell you "Oh, I'm not at my computer", so you've wasted time and have to completely start over at that point. That unfortunately is something common we run into all the time. Another thing we run into is when troubleshooting problems, it seems we may miss the easiest solution by starting with the extreme condition first. This is known for most technicians as stated on the comptia A+ exam. Sometimes we just have to stop and think before we act. In relating this to Module 2 with Human Computer Interaction, you're dealing with customers either remotely, person or on the phone, it's common to make easy mistakes.
Jason
